Contact
Just
ask.
Below are the answers to the questions we hear most. If that is not enough, write to us: you will hear back from the people who look after the home, not a call centre.
Before
you go.
What time are check-in and check-out?
Check-in from 15:00, check-out by 11:00. Entry is self-service with a key box: instructions arrive before your stay, once the booking is confirmed.
Can I drop off or leave my luggage?
It depends on who is arriving and leaving that day. Write to us with your dates and we will tell you whether it is possible.
How many people can stay?
Up to 4 guests: a double bed in the bedroom and a sofa bed in the living area.
How does booking work? When do I pay?
Choose your dates and see the full total straight away, cleaning included. If the booking is on request, the amount is only pre-authorised on your card and charged if we accept within the stated deadline; otherwise the authorisation is released at no cost. Payment goes through Stripe: the site never sees your card details.
Can I cancel?
With the refundable rate, cancellation is free up to 7 days before check-in. The non-refundable rate is 10% cheaper and refundable only within 24 hours of confirmation, minus payment processing fees. Full details are in the terms (in Italian).
Is the city tax included?
Rome’s city tax, when due, is shown separately in the summary before payment, so you always know the full cost.
Do you need ID documents?
Yes: by law we register every guest with the police (Questura). Before arrival we ask for an ID document for each guest and use it only for this purpose.
Can I arrive by car?
The Pantheon is inside the historic centre’s limited traffic zone (ZTL): a taxi or walking is best. Write to us and we will tell you how to get here from where you start.
Is the square noisy?
Piazza della Rotonda is lively at almost every hour: that is part of its charm, but you will hear it at the busiest times. If you are a light sleeper, keep it in mind.
Are pets allowed?
No, pets are not allowed. The other guidelines are in the house rules.
What about a month or longer?
For 30 nights or more we prepare a dedicated proposal. Write to us below with your dates: you can see how it works on the long stays page.